It is planned to create three call-centers - in Moscow, Rostov-on-Don, Chelyabinsk. Moscow Centre from August already operates in test mode - it converting a portion of calls to help Moscow's train stations. During a test of technology practiced interaction with the client and assesses the degree of satisfaction with the services of call-center. Rostov and Chelyabinsk centers should begin work next year, said vice president Michael Akulov Railways. The new service will greatly simplify obtaining background information passengers - they do not need to remember the local telephones, but only one federal number. At the same time, in some cases, waiting time will be longer: as is well known to any caller in the call-center of a large company, you first have to listen to a block of background information, which sometimes takes several minutes, and then wait for the response of the operator. In addition, in case of bad situations on the railroad stream of calls may be so great that the waiting time is too long. New Call Center will serve as a long-distance and commuter passengers. Another innovation will be a service for automatic reference: if you want the passenger will be able to get a response from the robot. Voice recognition system determines named passenger stations and dates, after which he will be able to obtain information - in particular, about the schedule and availability.
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